The Womera 30-Day Satisfaction Guarantee

Better skin in 30 days — or your money back.

We have skin
in the game.

We know our 0.014% HOCl formula is highly effective, but we also know that skincare is deeply personal. Because every person’s skin is different, individual experiences and cosmetic results may vary. If our spray doesn't help visibly calm and balance your skin within 30 days of consistent use, we don't want your money. It’s that simple.

01 / Your daily reset

How to Use Womera for Best Results

For this guarantee, we ask that you give the product a fair chance to work with your biology. Use Womera consistently during your 30-day trial period:

Spray morning and night after cleansing, or whenever your skin feels stressed.
Use up to three times per day.
Allow the ultra-fine mist to air-dry completely before applying other products.

02 / The terms

Who is Eligible?

To keep this promise fair for everyone — and sustainable for a small, independent brand — here is how it works:

Purchased directly from us. Valid for bottles bought through our official Womera store on Amazon.de. Your Amazon Order ID (e.g. 202-1234567-1234567) lets our team find your order right away.
A risk-free first try. Skincare is personal, so we want you to try Womera with complete peace of mind. The guarantee covers your first bottle per customer and household. Additional bottles, multi-packs or re-orders follow Amazon’s standard return policy.
100% of what you paid. You receive a full refund of the exact amount you paid for the bottle, after any vouchers or discounts applied at checkout. Shipping fees, if any, are not included.
A full 30-day trial window. Simply message us within 30 days of the delivery date shown on your order tracking.

03 / We’re here for you

How to Claim Your Refund (The Amazon Process)

Because Amazon’s automated return system often rejects returns for opened cosmetic products due to hygiene policies, please contact us directly through Amazon so our founder team can personally take care of your refund.

Step 1
Log in to your Amazon account and go to "Returns & Orders".
Step 2
Find your Womera order and click on "Contact Seller" or "Get help with order".
Step 3
Send us a short message mentioning the "30-Day Satisfaction Guarantee" — see what to include below.
Step 4
Our team will process your full refund directly to your original payment method.

What to include in your message

Your full name and email address
Your Amazon Order ID (e.g. 202-1234567-1234567, found under “Returns & Orders”)
What didn’t work for you (see the options)
A sentence or two of honest feedback — it truly helps us improve

What didn’t work for you?

Just mention whichever fits best:

Skin irritation or sensitivity
No visible results
Scent preference
Packaging or nozzle issue
Other

This is Womera’s own voluntary brand guarantee and operates separately from Amazon’s standard return policy. Your statutory rights remain completely unaffected.